Common issues when connecting your bank to Maja — and how to fix them in under a minute.
Most bank connections take less than two minutes. If something goes wrong, this guide covers the most common issues and how to fix them.
This usually happens when a browser extension such as an ad blocker or privacy tool is blocking the bank's login page. Try opening maja-app.com in a private or incognito window with extensions disabled, then attempt the connection again. If you are on a work or school network, a firewall may be blocking the connection — try switching to mobile data instead.
Maja looks for recurring payments to the same recipient each month. If your rent payments go to a bank account number rather than a named recipient, or if you have been at your current address for less than three months, Maja may not detect them automatically. You can manually confirm a payment from your dashboard by finding it in your transaction list and marking it as rent.
It is also worth checking that you selected the correct bank account during setup. If you have multiple accounts, make sure the one your rent leaves from is the one you connected.
Bank connections are valid for 90 days under EU open banking rules. After that, Maja will notify you and ask you to reconnect. Go to your dashboard and click Reconnect bank to renew access. Your existing payment history is saved — reconnecting simply allows Maja to fetch newer transactions.
Before your profile goes live, Maja shows you all detected payments and asks you to confirm them. If an incorrect payment slipped through, go to your dashboard, find the payment in your history, and remove it. Only confirmed payments appear on your shared profile.
Maja connects to 2,000+ banks across Europe. The bank selector has quick-access tabs for the most common markets, but if you cannot find your bank there, the search field covers our full list of supported banks. If your bank genuinely is not supported, contact us at contact@maja-app.com and we will look into adding it.
Go to Settings and click Disconnect bank. This immediately revokes Maja's access to your account. Your existing payment history remains saved unless you also choose to delete your account entirely.
Email us at contact@maja-app.com and describe what you see. Screenshots are always helpful. We typically reply within one business day.
Retry your bank connection or reach out if you need a hand.
Company: Maja App Oy, Business ID 3633958-3, Finland. Questions? Email hello@maja-app.com